marijpFrequently Asked Questions
Our users ask about many aspects of the platform: account creation, document verification, deposit and withdrawal methods, game rules, bonus terms, mobile access, and account security. This FAQ covers the questions we hear most often, with straightforward answers about how to use marijp and what to expect from each step.
This page answers practical questions about getting started, managing your account, understanding our games, and contacting support. We've organized answers by topic so you can find what you need quickly. Each answer is written in plain language to help you understand our platform, your options, and how to move through each process without confusion.
Browse the sections below by topic. If your question isn't answered here, use the accordion to expand any section or scroll through all topics. Many answers include details about payment methods (DANA, e-wallet, mobile banking, local payment, bank transfers), timeframes, and step-by-step guidance. If you still don't find what you need, our support team is just a message away.
Topics covered on this page
- Account and registrationaccount creation, KYC verification, password recovery, username changes, two-factor authentication
- Payments and transactionsdeposits, withdrawals, payment methods, fees, processing times
- Games and bonusesslot games and RTP, bonus terms, available games and sports coverage, mobile access
- Privacy and supportdata deletion, live chat hours, reporting issues, contacting support
Find answers to our most common questions below. Click any question to expand the answer. If you don't find what you're looking for, contact our support team — we're available via live chat, email, and in-app messaging.
Account and registration
Create your account by providing a username, email address, password, and mobile number on our registration page. Verify your email by clicking the confirmation link we send — this protects your account and lets us contact you if needed. Next, upload a government-issued ID (national ID, passport, or driver's license) and proof of address for KYC verification. This typically completes within a few hours during business hours. Once verified, choose your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), make your first deposit, and start playing sportsbook, live-dealer tables, slots, or esports markets. You can withdraw funds once verification is complete.
We require a government-issued ID (national ID, passport, or driver's license) and proof of address (utility bill, bank statement dated within 90 days, or rent agreement). Some users may need additional documents depending on transaction history or jurisdiction. Upload these documents through your account settings after email verification completes. Verification typically finishes within a few hours during business days. If your documents are unclear or incomplete, we'll request resubmission via your account dashboard with clear instructions on what we need.
Go to the login page and click "Forgot your password?". Enter your username or email, and we'll send a password reset link to your registered email address. Click the link and choose a new password. If you don't receive the email within a few minutes, check your spam or junk folder, or contact our support team. For security, password reset links expire after 24 hours. Create a strong password with at least 8 characters, mixing letters and numbers.
Usernames cannot be changed after account creation. Choose your username carefully during sign-up — it will stay with your account. If you absolutely need a new username, contact our support team. In some cases, we can create a new account and transfer your verified status and balance depending on jurisdiction and account history. This process takes 3–5 business days. For most users, keeping the same username is simpler and faster.
Two-factor authentication (2FA) adds an extra security layer to your account. Go to Account Settings > Security and enable 2FA. We'll send a code to your registered mobile number or email each time you log in from a new device. Save your backup codes in a safe place in case you lose access to your phone. Enabling 2FA is optional but recommended, especially if you hold a large balance or use public Wi-Fi frequently.
Payments and transactions
We do not charge platform fees on deposits or withdrawals. However, your bank or e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction size. Check your bank's fee schedule before depositing or withdrawing. Withdrawal processing time varies: e-wallet transfers usually complete within subject to verification to 2 hours; bank transfers may take 1–3 business days. Your account will show the expected processing time when you initiate a withdrawal.
If a deposit fails to process, the funds usually return to your payment method within 1–3 business days. Check your bank or e-wallet transaction history to confirm the status. If the funds don't appear after 3 days, contact our support team with your transaction ID — we can investigate further. For failed withdrawals, contact us immediately so we can investigate and reprocess the request if needed. Most incomplete transactions are resolved without further action on your part.
We accept Indonesia-based payment methods: online payment, e-wallet, mobile banking, and local payment (e-wallets); online payment; e-wallet (QR code payments); and bank transfers via mobile banking, local payment, online payment, and e-wallet. All methods are processed securely and instantly. Minimum deposit amounts vary by method but typically start at our welcome offer. Choose the method that's most convenient for your account. Check your payment method's availability and any associated fees before depositing.
E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) typically arrive within subject to verification to 2 hours. Bank transfers (mobile banking, local payment, online payment, e-wallet) usually process within 1–3 business days. Processing time depends on your bank and the time of withdrawal — requests submitted after business hours may process the next day. Check the estimated time when you initiate a withdrawal in your account. Contact support if a withdrawal doesn't arrive within the stated timeframe.
Games and bonuses
RTP stands for return-to-player percentage. It tells you how much a slot game returns to players on average over many spins. For example, an means the game returns 96 out of every 100 credited over time — this is a long-term average, not a guarantee for each session. Individual sessions vary widely due to randomoutcomes. Our slot games display their RTP before you play. Higher RTP games typically offer steadier returns, but all slots carry risk. Read the game rules and paytable carefully before playing.
Bonus offers vary, but all carry playthrough requirements — you must wager the bonus amount a set number of times before withdrawing winnings. For example, a our matching offer bonus requires you to play 5 times the bonus amount. Terms apply. Read the full bonus terms in your promotions section before accepting any offer. Bonuses may have time limits (typically 7–30 days), game restrictions, and withdrawal conditions. Contact support if you have questions about a specific bonus.
We offer a wide range: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) with multi-camera studios; slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways); card games (Teen Patti, Capsa Susun); arcade games; sports betting (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton); esports markets (Mobile Legends, Free Fire, PUBG Mobile); and tournament mode. New games are added regularly. All games are accessible on the web, mobile app, and browser.
Download our Android APK directly from our website (Android 7.0+), use Safari or Chrome on iOS (iOS 12.0+), or play through our web app on any browser. All three paths connect to the same account and games. The native app offers faster loading and offline access to your history. Our app includes a low-data streaming mode for live tables, useful if you're in Jakarta, Bandung, or other areas with variable connection speeds.
Privacy and support
Contact our support team via live chat, email, or in-app messaging with the subject "Data Deletion Request". Include your username and any relevant details. We will review your request and respond within a standard timeframe. Note: some data may be retained for legal compliance (transaction history, fraud prevention). See our privacy policy for full details on data retention and your rights. Deletion requests cannot be undone, so consider carefully before requesting.
Live chat is available during standard business hours. Response times depend on support queue volume. For urgent issues outside business hours, submit a ticket via email or in-app messaging — we'll respond as soon as possible. Check your account settings for exact live-chat hours. You can also contact us through our website, email, or the in-app help menu. We're available during Idul Fitri, Idul Adha, and major holidays with reduced staffing; email responses may take slightly longer during these periods.
Use the in-app help menu or contact support via live chat, email, or messaging. Describe the issue clearly: include your username, the game or feature affected, when the problem occurred, and what device you're using. For technical problems, include a screenshot if possible. Our team will investigate and respond within a standard timeframe. For billing disputes or transaction issues, include the transaction ID or date — this speeds up investigation.
Our services are available only where local law permits — what does this mean?
We operate only in jurisdictions where online gaming and sportsbook access is legal and regulated. Users are responsible for verifying that their access and use of our platform comply with their own jurisdiction's law. If your jurisdiction restricts or prohibits online gaming, our services are not intended for you. We cannot provide legal advice — consult your local laws or a legal professional if you're unsure. We may restrict or suspend account access if we determine a user is in a restricted jurisdiction.
We operate only in jurisdictions where online gaming and sportsbook access is legal and regulated. Users are responsible for verifying that their access and use of our platform comply with their own jurisdiction's law. If your jurisdiction restricts or prohibits online gaming, our services are not intended for you. We cannot provide legal advice — consult your local laws or a legal professional if you're unsure. We may restrict or suspend account access if we determine a user is in a restricted jurisdiction.